Booking Policy

booking Policy

Booking Policy for Personal Assistant Services

1. Service Overview

Our personal assistant services provide support to senior adults in their homes, focusing on daily living assistance, companionship, household management, and more.

2. Booking Process

Initial Consultation (Meet and Greet): All potential clients must schedule an initial consultation to discuss needs, preferences, and service options.
Service Contract: During the consultation, a risk assessment will be undertaken and a service contract provided detailing the services offered, rates, and terms of service.

3. Scheduling

Availability: Personal assistants are available for various shifts, including daily, weekly, and occasional support. We will do our best to accommodate your preferred schedule.
Advance Notice: Please provide at least 48 hours’ notice for any new bookings or changes to existing schedules to ensure availability.

4. Cancellations and Rescheduling

Cancellation Policy: Cancellations made less than 24 hours prior to the scheduled service will incur a 50% cancellation fee of the total service cost.
Rescheduling: Clients may reschedule services without a fee, provided we have availability and at least 24 hours’ notice is given.

5. Payment Terms

Payment Methods: Payments can be made via cash or electronic bank transfer. Payment is due in full following delivery of service unless otherwise agreed in advance.
Invoices: Invoices will be provided payable within 14 days.

6. Client Responsibilities

Information Disclosure: Clients must provide accurate information regarding health and safety needs during the initial consultation to ensure appropriate care and support. Please refer to our Privacy policy.
Emergency Contact: Clients must provide an emergency contact who can be reached in case of urgent matters.

7. Feedback and Complaints

We value your feedback! Clients are encouraged to share their experiences to help us improve our services. Any complaints should be addressed directly to management for prompt resolution.

8. Policy Updates

This booking policy is subject to change. Clients will be notified of any changes that may affect their services.

Contact Information: For bookings or inquiries, please contact Zena at 07713748897 or zhockley@outlook.com